Refund policy

Please Read Carefully 

To be eligible for a return/exchange, item must be unused and in the same condition that you received within 7 days of purchase. If failed to send  item within your 7 day purchase. YOU WILL NOT BE ISSUED A REFUND OR EXCHANGE.

Following items are final sale and cannot be returned/exchanged.

• Sale/ Discounted items
• Accessories
• Bodysuits
• Worn items
• Washed items
• Items with scents/ deodorant / smell

PLEASE EMAIL SHOPVBR@GMAIL FIRST TO INITIATE YOUR RETURN/ EXCHANGED ITEM. DO NOT SEND ANY ITEMS WITHOUT SPEAKING TO ONE OF OUR SALES TEAM MEMBERS TO CONFIRMED YOUR REQUEST. ONCE ITEM IS RETURNED YOU WILL RECEIVE RETURNED ADDRESS TO SEND YOUR ITEM.  

CUSTOMERS ARE RESPONSIBLE FOR RETURNED / EXCHANGED SHIPPING.

IF THERE ARE ANY ISSUES WITH YOUR ITEMS YOU MAY CONTACT OUR CUSTOMER SERVICE TEAM AT SHOPVBR@GMAIL.COM 

VelvetBluRose is NOT responsible for orders lost in the mail , incorrectly supplied addresses or unclaimed / refused packages.But we will try our best to help if we can.  You may track your package using supplied tracking number in your shipment confirmation.